No cancellation will be accepted by Neumen once the order is placed.
Return & Refund Policy
There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you.
The return process of the product can be restricted depending on the nature and category of the product. We do not have a return/refund or exchange policy on sizes. Every apparel is custom-made based on your order. Sizes are detailed out on every product page.
Conditions for Return
We will process the refund after receipt of the product by Neumen or its business partner. Refund will be processed based on the mode of payment of the order
If after multiple re-attempts for delivery of the product, the product is shipped back to Neumen, after which the customer asks for a re-delivery, the customer shall have to bear the complete RTO charges levied by the delivery partner on Neumen.